Effective Date: August 3, 2026
Thank you for purchasing from Start Unlimited.
We are committed to providing high-quality digital spreadsheet automation tools. Because our products are delivered digitally and become accessible immediately after purchase, refunds are handled differently than physical products.
Please read this policy carefully before making a purchase.
1. Digital Products
All products sold on startunlimited.com are digital downloads.
No physical products are shipped.
By completing your purchase, you acknowledge that you are purchasing a digital product.
2. Refund Eligibility
Refunds are not automatically granted.
Each refund request is reviewed on a case-by-case basis to ensure a fair outcome for both our customers and our business.
3. Situations Where a Refund May Be Considered
We may consider issuing a refund if:
- You were charged more than once for the same order.
- You purchased the same product multiple times by mistake.
- You are unable to access the purchased product due to a technical issue that we cannot resolve.
- The product delivered is materially different from its description on the product page.
- Another issue has occurred that we determine warrants a refund after review.
4. Situations Where Refunds Are Normally Not Available
Refunds will generally not be provided for reasons such as:
- You changed your mind after purchasing.
- You no longer need the product.
- You purchased the wrong product without reviewing the product description.
- You expected features or functionality that were not advertised.
- You do not know how to use Google Sheets or Microsoft Excel.
- The product is incompatible with third-party software not listed on the product page.
- You failed to read the product description before purchasing.
5. Technical Support Before Refunds
If you experience a technical problem with your purchase, we encourage you to contact us first.
In many cases, issues can be resolved quickly through support without requiring a refund.
Examples include:
- Download or access issues
- File opening problems
- Broken download links
- Product delivery issues
- Questions about using the product
6. How to Request a Refund
To request a refund, please email:
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Product name
- A clear explanation of the issue
- Any relevant screenshots, if applicable
Providing complete information helps us review your request more quickly.
7. Review Process
Each request is reviewed individually.
We may contact you if additional information is needed before making a decision.
If a refund is approved, it will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider.
8. Fraud Prevention
To protect our business and customers, we reserve the right to refuse refund requests involving:
- Fraudulent activity
- Abuse of our refund policy
- Repeated refund requests without valid reasons
- Attempts to obtain products without payment
9. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes become effective when the updated version is published on this page.
10. Contact Us
If you have any questions about this Refund Policy or need assistance with your purchase, please contact us.
Start Unlimited
Website: startunlimited.com
Email: support@startunlimited.com